Compliance Rooted in Our “Customer First” Principle

 In Takefuji's view, compliance means not only abiding by laws, regulations and social ethical standards, but also putting into practice our founding principle of “Customer First.” The principle of “Customer First,” a principle valued by Takefuji since its very founding, coincides with the principle of “ protecting the interests of borrowers,” one of the goals of the Money Lending Business Law. Only after each and every Takefuji person has put this principle into practice will we have achieved compliance in the true sense of the word. Takefuji's view of compliance has been spelled out in the TAKEFUJI CORPORATION Management Ethical Charter.
 TAKEFUJI CORPORATION Management Ethical Carter

 A Compliance Administrative Section has been established to supervise all in-house compliance activities. To ensure compliance throughout the entire Company, Compliance Managers have been assigned to key departments and Compliance Officers to nationwide branches.
  In addition, a hotline (or communication channel) has been established for the early detection and handling of compliance problems.

 Money lenders must deploy managers with national qualifications above a certain number in connection with the full enforcement of the Money Lending Business Law in June 2010.
 The role of managers of money lending operations is to achieve compliance at the operation sites and business offices of the money lender. Takefuji believes that taking the test for managers of money lending operations seriously and letting many to successfully pass the test are the realization of the principle of Customer First, and will result in an ever better compliance system.
 For that purpose, Takefuji is educating employees in preparation for the national test through rank-based training, distance learning courses and in-house, Web-based e-learning.

 In May 2008, Takefuji received a Business Improvement Order from the Kanto Regional Finance Bureau and submitted a Business Improvement Plan in response during the following month of June.
 Focusing on establishing internal environment in which all at Takefuji and employees observe laws and regulations and prioritize "protecting customers' interest," we have reviewed our ethical charter as well as organizational, educational, personnel evaluation, internal reprimand, and other systems.
 We have steadily promoted internal education and implemented the plan. Thanks to these efforts, administrative errors have been dramatically lowered. We will take steps to further improve our compliance system through ongoing compliance-related activities.

 Please click here for Business Improvement Plan Summary